Terms and Conditions of Warranty
BAC pride ourselves on our ‘No quibble’ warranties. This gives our customers peace of mind knowing that if any
aspect of their new system or equipment should fail, BAC will replace it without question.
The following information is delivered in an easy to understand format and is intended to manage expectations in the event
of a warranty claim.
- Engineer Call out
- All required Labour
- Replacement parts for all faulty items
Any warranty work that requires specialist tooling or access equipment will incur charges relating to plant hire. BAC is an ISO9001:2008 company and only use approved equipment sourced by registered rental companies. Therefore we cannot use customer equipment or drivers/Operators to complete tasks. In certain scenario’s where BAC has a long standing relationship with the client, BAC may arrange to incorporate their onsite equipment for engineer use providing the relevant accreditations are in place.
Working at height
It is the client’s responsibility to inform the company of any system elements that are situated at a height of above 15 feet in order for suitable equipment to be arranged before commencing work. Should the client not inform the company before attending, and subsequently the operative cannot complete the work, this will be recorded as a ‘Failed visit’.
In situations where the customer may have an outstanding balance. No warranty claims may be processed until any outstanding monies are settled in full.
In situations where the customer may wish to return any product, they must do so within 14 days or delivery. All goods must be in full working order and wherever possible with original packaging. Any claims for credit will not be entertained following the 14 day period.
We shall not be liable for any failure to meet our obligations occasioned by circumstances beyond our reasonable control.
BAC source products through reputable and established manufacturers. BAC reserve the right to refuse work based upon customers providing equipment not sourced through them. Should BAC agree to install equipment provided by the customer, the customer understands that BAC cannot offer warranty or guarantee of any kind.
Damage & Decorative Order
Should any material damage occur during warranty work, whether to premises (such as plaster or paint work), or fixtures and fittings (Lights, trim, furniture) should be reported within 10 days of BAC’s visit to site. Any claims made after this time will not be accepted. BAC take no responsibility for ‘making good’ in respect of painting, plastering, filling, skirting etc., unless specifically agreed in writing.
BAC Fire & Security Ltd hold the right to cancel and suspend any services/agreements if the client is not responding to any notices, payment requests or providing the requested information. Should a customer’s warranty be extended due to a maintenance plan, the extended aspect of the warranty will also cease from the date of cancellation.
BAC are Trading Standards approved and invite client feedback through our website upon completing installations. All Feedback is totally anonymous and allows BAC to closely monitor performance and customer satisfaction. BAC do not receive any information regarding client details.
All other rights are reserved to BAC
Any infringement of our rights will result in the appropriate legal action. By using BAC services you are agreeing to be bound by the terms and conditions shown in this document. BAC reserve the right to change or alter our terms and conditions at any time and without notice.
Please send any queries relating to this document to E-mail: firstname.lastname@example.org
Post: BAC Fire & Security Ltd, Unit 4 Stoke view business park, Bristol, BS16 3AE.