{"id":748,"date":"2020-10-12T17:03:42","date_gmt":"2020-10-12T16:03:42","guid":{"rendered":"https:\/\/www.bacsecurity.com\/?page_id=748"},"modified":"2023-01-11T09:18:45","modified_gmt":"2023-01-11T09:18:45","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.bacsecurity.com\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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Terms & Conditions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Terms & Conditions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Customer Information<\/strong>
Any personal details given online for the provision of a particular service, will be stored on a secure server. This data will be held and processed under the terms of the Data Protection Act 1998. Such information may be shared across BAC Fire & Security Ltd for the purpose of providing and improving services to you. This will aid our ability to take information once and minimise the length of time each future contact will take. We will not share information with any third parties unless required to do so by law – this might include the Police if requested to aid the prevention and detection of crime. In line with the GDPR 2018 all personal data collected will be used for contractual purposes ONLY. Our full privacy statement is available at www.bacsecurity.com or alternatively available upon request from BAC Fire & Security, Unit 4 Stoke View Business Park, Stoke View Road, Fishponds, Bristol BS16 3AE, Tel: 0117 9583838. The information we gather will also enable us to better understand your needs and how you use BAC services so that we can continue to improve our performance over time. The use of your personal information is covered by our registration under the Data Protection Act 1998. Under this legislation you can request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know. Please see the relevant GDPR (General Data Protection Regulations) section later in this document.<\/p>

Key holder & Policy<\/strong>\u00a0Response<\/strong><\/p>

Monitoring, via Digital Communicator COMPLIES FULLY WITH SEQUENTIAL VERIFICATION POLICIES AND PD6662:2004 ENTRY\/EXIT PROCEDURES.<\/strong> This ensures that any loss of communication with the premises will be immediately actioned and investigated by the Police and first available key holder. If a break-in occurs the digital communicator will dial our 24 hour central station facility, reporting the exact position of the detection equipment activated and the sequential verification will enable them to track movements within the premises. You will be asked to complete a Notice of Intention to install form; this is to enable a Unique Reference Number (U.R.N) to be obtained from the Police. Without this number Police will not attend the premises in the event of activation.<\/p>

PLEASE BE ADVISED THAT IF THE POLICE RECEIVE AN EXCESSIVE NUMBER OF FALSE ALARMS (CURRENTLY 3) THIS COULD RESULT IN THEM <\/strong>WITHDRAWING THEIR RESPONSE TO SIGNALS ORIGINATING FROM YOUR SYSTEM.<\/strong><\/p>

NOTE:<\/strong> BAC can only offer POLICE RESPONSE to systems that meet ALL current ACPO (Association of Chief Police Officers) policy. Should a system fall below the required standard, BAC will offer a quotation to upgrade the system to the required standard. All work relating to upgrading of systems is fully chargeable.<\/p>

URN Information<\/strong>
Police services in the UK will only offer a response to confirmed alarm signals from a monitored alarm system which has been granted a Police URN (Unique Reference Number), the aim being to provide an effective response to genuine intruder and panic attack alarms.<\/p>

Monitoring Information<\/strong>
The Digital Communicator (ATS), with a pre-programmed chip, will be fitted in the control panel, to transmit a coded electronic signal to our 24 hour, manned, communication Centre (NACOSS approved).<\/p>

Monitoring Cancellations<\/strong> \u2013 Excludes DigiCom
Once a monitoring format has been ordered by the client the relevant equipment will be configured specifically for the client\u2019s site and cannot be used elsewhere. Due to this a cancellation and administration charge is applicable to cover time spent setting up the account and programming of equipment. Depending on the device type the maximum charge would be \u00a3120.00 including vat (\u00a3100.00+vat). Please be aware that as BAC do not charge for the installation of monitoring equipment, or the equipment itself, we do not assist in unit transfers following cancellation.<\/p>

System Verification<\/strong>
All Intruder Alarm Systems requiring Police response must be verified, therefore upon commissioning, Pin 6 will be programmed for verification. This will enable the Alarm Receiving Centre to inform Police and key holders the exact position of activation. This will verify that the activation is not a false alarm, thus ensuring priority Police response and eliminate false alarms which result in a waste of Police time and inevitable loss of Police response.
Verification is compulsory in accordance with ACPO Policies.
* Two maintenance visits per year, to check the integrity of the alarm system and to comply fully with PD6662:2004.
* A full 365 days a year, 24 hour call-out service provided by our team of fully qualified service engineers, who are ready to help on any queries you may have.<\/p>

Access to Premises:<\/strong> General<\/em>
This quotation is given on the understanding that access to the premises is available Monday to Friday between 08.30 \u2013 17.00 hours excluding Public Holidays. Should we be requested to work outside these hours an additional charge may be levied.
If an installation date that has been agreed and accepted by the client becomes unsuitable, a minimum period of 24 hours\u2019 notice should be given in order to reschedule work. In cases where a period less than this is given, an administration charge of \u00a360.00 Including VAT (\u00a350.00 +vat) will become applicable.<\/p>

Access to Premises:<\/strong> Flats and multiple residences<\/em>
The notifying of residents in respect of expected visits and required access is the responsibility of the properties landlord.
In cases where access to multiple residences is required, each address being visited should have had reasonable notice and agreed to give access. In the cases whereupon attendance access is refused or the resident is absent, this will be recorded as a \u2018Failed visit\u2019.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Access to Premises:<\/strong> FIRE BRIGADE RESPONSE TO MONITORED FIRE ALARMS
The Fire Brigade will use any force deemed necessary to gain access to a building should they have reason to believe a Fire is in progress. BAC Fire & Security Ltd take no responsibility or liability for any damage sustained to property or its gates\/Doors\/Roller shutters\/Fencing etc\u2026 through access being gained by force unless directly caused through BAC\u2019s negligence.<\/p>

Failed Visits & Noise levels during Maintenance visits<\/strong>
Unless a failed visit is the result of attendance outside of the agreed time frame, or of an emergency nature. I.e: Access denied due to
Police\/Emergency services involvement, a rescheduling charge at BAC\u2019s current rate is applicable. BAC charge \u00a3122.40 Including VAT (\u00a3102.00+vat) for a standard in hours Callout and 1 hours labour. For out of hour\u2019s attendance a surcharge of 19% is applicable to these costs. During our maintenance visits, our engineers will need to test sounders as part of the service. Depending on the system, sound levels can reach in excess of 100DB. Please be aware of if this when booking a visit as if we cannot complete our service due to noise restrictions, or delays, BAC will abandon the visit and reschedule it to another day. This will incur a rebooking fee of \u00a355.50 +vat.<\/p>

Appointment times\/ Time slots & Failed Visits due to incorrect customer information<\/strong>
Due to the nature of reactive calls, BAC engineers may be delayed on a previous call. This can cause a \u2018Ripple effect\u2019 through the scheduled day. In order to avoid disappointment and manage customer expectations fairly, BAC will only offer a \u2018Time window\u2019 of up to three hours. The engineer could arrive at any time during your given slot. I.e.: If your time window is between 12:00 midday and 15:00 hrs, the engineer could arrive at ANY time between 12:00 and 15:00 hours. Please do not call the office and chase your engineer unless the given time window has completely expired.
In the event of BAC attending an incorrect address due to being provided inaccurate\/incorrect information, BAC reserve the right to charge for any time spent travelling or administration time spent in attaining the correct information. This is chargeable at the standard contract rates but may be waived at the discretion of the Managing Director.<\/p>

Breaks (operatives) & Use of Facilities<\/strong>
During a full working day (08:30 \u2013 17:00) our operatives will be expected to take a lunch break. This may mean leaving site for a period of not more than 45 minutes. Whilst working on your premises\/sites our operatives should be afforded the use of any WC facilities in place. Should this not be suitable the client should inform the company so that alternative arrangements can be made, such as location of the nearest public facilities.<\/p>

Variations to Specification<\/strong>
When a quotation\/specification is offered to a client and subsequently accepted, the client is also accepting the installation method specified. Should the client make changes to the installation method additional costs may apply. Any modification subsequently found necessary to counteract adverse environmental or electro-magnetic conditions affecting the performance of the system, may also give rise to additional charges. Any work relating solely to the grading and the design of Intruder Alarm Systems are done so according to PD6662<\/strong> and EN50131<\/strong>. The grading and design are based on a survey of the premises and information available at the time, including any valuation(s) or other information provided by the customer or the customer\u2019s representative.<\/p>

Bedding- in period \u2013 New systems<\/strong>
In the case of new systems, installations are subject to a \u2018soak test\u2019 period of 14 days. This is due to factors such as environmental acclimatisation, building usage, and Staff or property owners becoming familiar with operation of system. This minimises the risk of false alarms and ensures longevity of fault free function. In these cases should additional work be required to configure the system differently in order to optimise its performance, or should additional hardware be required due to factors not previously mentioned during the initial client consultation, a further client consultation will take place in which any applicable additional costs will be discussed and agreed upon before work continues. This bedding in period does not affect Warranty or payment terms.<\/p>

Warranties<\/strong>
All work and equipment carries a standard 12 month warranty. Customers can safeguard their system through purchasing higher tiers of maintenance contracts that offer all-inclusive terms.<\/p>

Planned Maintenance<\/strong>
Planned maintenance is completed in strict accordance with the relevant UK and or European standards. The purpose of planned maintenance is to prolong the service life of Already Fully Functional<\/em> systems by identifying any likely failure of components due to age or wear and tear, and to ensure the system is \u2018fit for purpose\u2019, if during these visits faults should be identified, a quote will be generated and submitted to the client explaining all relevant charges before any reparation work is undertaken. Any work outside of the planned maintenance will be fully chargeable. All planned maintenance costs are based on attendance within our standard hours of 08:30 – 17:00 Monday to Friday.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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System issues following a Planned Maintenance visit<\/strong>
Planned maintenance can sometimes cause your system to become more effective than before. When we service or repair an area that was not previously responsive, you may find that your system now activates too easily or has a false alarm or two. In this scenario, we generally find that a minor adjustment will remedy the issue. Any callbacks must be requested within 5 days of our attendance. Should equipment failure be found to be the cause, call out and labour costs will apply.<\/p>

Inclusive Planned Maintenance<\/strong>
BAC sometimes offer free planned maintenance as part of an installation. BAC reserve the right to retrospectively withdraw this offer without notice or reason. The free maintenance aspect of installations have no value within the quoted cost, subsequently no discount or rebate is applicable.<\/p>

Working at height<\/strong>
It is the client\u2019s responsibility to inform the company of any system elements that are situated at a height of above 15 feet in order for suitable equipment to be arranged before commencing work. Should the client not inform the company before attending, and subsequently the operative cannot complete the work, this will be recorded as a \u2018Failed visit\u2019 and the relevant costs will be chargeable. In situations requiring specialist equipment, such as scissor lifts, the client will be liable for any additional charges for equipment hire. The client will be contacted and further consultation will occur to discuss any additional applicable costs.<\/p>

Payment<\/strong>
Payment will be required in full upon completion of works unless previously agreed in writing. If payment is not received within the terms provided additional collection costs of \u00a3200.00 Including VAT (\u00a3166.66 +vat) may be applied. Should the invoice not be settled within the above period a reminder will be sent. Should the invoice remain outstanding after a further 14 days the URN\u2019s will be withdrawn resulting in Police response service being suspended and the customers notified in writing. In the event of service suspension, full reconnection fees may apply depending on length of period suspended.<\/p>

Payment Terms<\/strong>
Our standard commercial customer credit terms are 14 days, any ongoing works are liable to be put on hold and no future work shall be undertaken until full payment of all monies overdue are paid. We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed terms. Domestic sales are given 7 day terms.
Cheque payment:<\/strong> Make cheques payable to \u2018BAC Fire & Security Ltd\u2019<\/strong>; please ensure your guarantee card number is on the rear of cheque if applicable.
Bank Transfers:<\/strong> We bank with Lloyds TSB, details of our account numbers can be found on your invoice. When you make payment please use your invoice number as a payment reference.
Credit\/Debit Card<\/strong> BAC DO NOT<\/strong><\/em> accept Credit or Debit cards.<\/p>

Prices stated within Quotations and Estimates<\/strong>
Any estimates or quotations given are based upon BAC Fire & Security Ltd\u2019s current costs of equipment and operation. Any estimate or quotation is liable to change to cover any rise or fall in such costs at any time after acceptance the acceptance period of 30 days; this is understood by the Client. All BAC Fire & Security Ltd estimates or quotations are subject to VAT at the current rate of 20% where applicable.<\/p>

Specially Ordered and Non-Stocked Items<\/strong>
On the occasion that BAC order goods or equipment outside of our ordinary product range, BAC reserve the right to charge a restocking fee in line with our supplier\u2019s charges, on occasion this may be as much as 40%. On the occasion that BAC cannot<\/strong><\/em> return the goods, the full invoice cost is applicable.<\/p>

Force Majeure<\/strong>
We shall not be liable for any failure to meet our obligations occasioned by circumstances beyond our reasonable control.<\/p>

General Installation Notes<\/strong>
The installation will be carried out in a professional manner and is expected to take no longer than specified. The costs shown are given on the understanding that access to the premises is available Monday to Friday between 08.30 \u2013 17.00 hours excluding Public Holidays. Should we be requested to work outside these hours an additional charge may be levied. In order to arrive at the prices stated within this quote, we assume that we have been provided with all relevant information in relation to the job. In the case of tenders we assume we have received all information required in the respect of drawings, reports, Fire risk assessments etc.
We reserve the right to adjust our costs should we later be advised of information not previously disclosed which impacts upon our system design and\/or required work period. Prices are based on the assumption that the work will be carried out in accordance with the specification agreed between parties. Any variations thereto, abnormal working conditions or other work found necessary may be subject to amended charges. All prices stated are subject to VAT.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Specification adjustment<\/strong>
In respect of System installation delivery, BAC reserve the right to request additional costs in the event that of the following:<\/p>